About Bitkingz Casino, Our Story

We are the team behind Bitkingz Casino, and this page tells you who we are, how we got here, and the standards we hold ourselves to every day you play with us.

The Bitkingz Casino Story

Why we launched

We launched in 2020 under our parent operator Dama N.V. because we kept hearing the same three complaints from players: withdrawals that sat in limbo for days, bonus terms buried in fine print, and no proper place for crypto alongside cards. We built this casino to fix those three things first, then to build everything else around them. From day one our rule has been simple: put a number on every claim and keep it.

Our first year proved the model. Withdrawals started clearing in 0 to 1 hours, we published wagering requirements on the welcome page rather than in a footnote, and we accepted AUD alongside BTC, ETH, LTC, USDT and DOGE without forcing anyone to convert. Players noticed, and the library grew with them.

Milestones since launch

Growth for us has meant depth, not just volume. These are the markers we are proud of:

• A 10-level VIP program with comp points, cashback, free spins, a personal VIP manager and higher withdrawal limits
• A multi-tier welcome package: 150% up to 4,800 AUD plus 25 free spins, 45x wager, 14 days validity, no promo code needed
• A game library of 5,000 titles from 30 studios, still growing
• Weekend cashback up to 15%, weekly reload bonuses, slot tournaments and Drops & Wins running year-round

What We Offer You

The library by the numbers

Numbers first, adjectives later. Here is exactly what sits behind our lobby: 5,000 games in total, and we break that down honestly rather than rounding up.

Studios and payments

Thirty providers power the library, from Pragmatic Play, NetEnt and Evolution to Nolimit City, Big Time Gaming, Hacksaw, Push Gaming, Yggdrasil, Play'n GO and Betsoft. We are a casino only; there is no sportsbook bolted on, because we would rather do one thing properly.

Payments are where we dug deepest. You can deposit with 15 methods, including PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, Apple Pay and five cryptocurrencies. Twelve withdrawal routes are open to you, with a 50 AUD minimum on both sides, a daily ceiling of 6,400 AUD, weekly of 24,000 AUD and monthly of 80,000 AUD, and no fees charged by us. Nine currencies are supported, our site runs in four languages, and the mobile experience is a fully optimised HTML5 site for iOS and Android with no app download required.

Our Licence and Regulation

The paperwork

We operate under licence 8048/JAZ2020-13 issued by the authorities of Curaçao, with Dama N.V. as the operating company. That licence number is printed here, not hidden, and you are welcome to ask our support team for verification documents at any time. Regulation is not a badge we pin to the footer; it is the frame around every operational decision we make, from how bonuses are credited to how disputes are handled.

What regulation means for you in practice: audited game outcomes, documented complaint procedures, segregation of player balances from operating funds, and a named legal entity you can hold accountable. We also restrict play from a list of jurisdictions where we are not permitted to operate, including the USA, UK, France, Spain, the Netherlands, Belgium, Italy, Portugal, Sweden, Russia and Ukraine, because running within our licence matters more than chasing volume.

KYC standards

Know Your Customer checks apply before your first withdrawal: a photo ID, proof of address and payment method verification, with processing that takes up to 48 hours. We run these checks to keep the platform clean of fraud and underage play, and we run them once, not repeatedly at every cashout where your circumstances have not changed.

Security and Fair Play

How we protect your account

All traffic between your device and our servers travels over TLS encryption, and your payment credentials never sit on our servers in readable form. Crypto withdrawals settle straight to your wallet, and card or e-wallet cashouts clear in 0 to 1 hours once verification is done, which is itself a security measure: fast payouts mean no pool of pending funds sitting exposed.

Fairness you can check

Every pokie and table game on our site runs on certified random number generators supplied and audited by the studios themselves, and we only list studios whose RNG certification is current. Our own contribution to fairness is transparency about the numbers: wagering is 45x on the welcome package, the maximum win on it is 16,000 AUD, and the minimum deposit is 50 AUD. Every term is stated before you opt in, not after.

Our Responsible Gambling Pledge

Tools, not slogans

Gambling should cost what you decided it would cost, not what a session decides. That is why every account can set deposit limits, loss limits and session reminders, and why self-exclusion and cooling-off periods are applied the moment you request them rather than after a review period. You set these yourself in your account settings, and our support team can apply them for you if that is easier.

Where to get help

If gambling stops being entertainment for you or someone close to you, contact Gambling Help Online on 1800 858 858, free, confidential, 24 hours a day. We train our support staff to point players to that service without hesitation, and a self-excluded account is closed to marketing as well as to play.

Talk to Our Team Anytime

Real people, around the clock

Behind the platform is a support and operations team working 24/7, reachable through live chat on the site or by email at [email protected]. Chat is staffed by people who can actually action account changes, bonus questions and withdrawal checks, not a bot looping you through scripted answers. Median response times are minutes, not hours.

We would rather you judge us on the boring things: whether a withdrawal of 500 AUD lands when we said it would, whether the 45x wager was visible before you claimed, whether someone answered at 3am on a Sunday. That is the standard we hold ourselves to, and this page exists so you know exactly who to hold to it.

Frequently Asked Questions

Who owns and operates Bitkingz Casino?

We are operated by Dama N.V. and hold licence 8048/JAZ2020-13 from Curaçao. The licence number is published openly, and our support team can supply verification details on request.

How long have you been running?

We launched in 2020 with a focus on fast withdrawals, honest bonus terms and crypto support, and we have grown to a library of 5,000 games from 30 providers since then.

How quickly do you process withdrawals?

Once your account is verified, withdrawals clear in 0 to 1 hours. The first withdrawal requires KYC checks, a photo ID, proof of address and payment method verification, which take up to 48 hours.

What responsible gambling tools do you offer?

Every account can set deposit limits, loss limits and session reminders, and self-exclusion or cooling-off periods are applied immediately on request. Free confidential help is available from Gambling Help Online on 1800 858 858.

How do I reach a real person at support?

Live chat on the site is staffed 24/7, and email goes to [email protected]. Both routes reach team members who can act on account, bonus and withdrawal queries directly.