Our AML and Verification Policy
We operate Bitkingz Casino under Curaçao licence 8048/JAZ2020-13, held by Dama N.V. That licence binds us to anti-money-laundering and know-your-customer rules, and this page sets out exactly what we ask of you and why.
Our AML Commitment
Money laundering is the movement of criminal funds through a legitimate business to make them appear clean. We do not accept it on our platform. Our licence from Curaçao, number 8048/JAZ2020-13, requires us to run a formal anti-money-laundering programme, and we run one that covers every player, every deposit and every withdrawal.
Three obligations sit at the core of that programme: we identify who you are, we monitor how funds move through your account, and we report suspicious activity to the relevant authority. We also train our staff on these duties and review our controls regularly rather than leaving them static.
When We Verify You
We check your identity at registration, and we confirm it fully before your first withdrawal. Verification also triggers when cumulative deposits, withdrawals or unusual betting patterns cross our internal thresholds. If you win a large sum, expect a fuller check before the payout leaves us.
You will be asked for three things: a photo ID (passport, driver licence or national ID card), a proof of address under three months old (utility bill or bank statement), and proof that the payment method belongs to you (a photo of the card with the middle digits covered, or a screenshot of your e-wallet or crypto wallet showing your name). Documents must be legible, uncropped and in your registered name.
Verification, Step by Step
Our compliance team processes most documents within 48 hours of upload. Here is the sequence from your side:
- Open your profile and select the verification section.
- Upload a photo ID showing your full name, date of birth and expiry date.
- Upload a proof of address dated within the last three months.
- Upload payment method ownership evidence for the method you used to deposit.
- Wait for our review, which takes up to 48 hours.
- Watch for a confirmation email or a request for extra detail if anything is unclear.
How your documents are protected
Documents sit on encrypted servers with access limited to compliance staff who need them. We never share your identity data with marketing partners or third-party advertisers, and we do not store card details in readable form.
When We Ask About Funds
Source of funds means showing where the money you deposit actually came from. We request it when deposits reach levels that do not match a normal recreational pattern, or when our monitoring flags a transaction sequence we cannot explain from your play history.
Acceptable evidence includes payslips, bank statements, a tax return, a signed employment letter or, for self-funded players, statements showing income from the account the deposits came from. We ask because our licence obliges us to confirm that funds wagered with us are lawfully obtained, not because we doubt you personally.
Monitoring Your Transactions
Every deposit and withdrawal is screened automatically, and flagged ones go to a human reviewer. One rule matters most for withdrawals: we pay out through the same method you used to deposit wherever technically possible. If you deposited with Bitcoin, your withdrawal goes back to Bitcoin; if you deposited with Skrill, it returns to Skrill. This keeps the money trail intact.
Withdrawal limits at Bitkingz Casino are 6,400 AUD per day, 24,000 AUD per week and 80,000 AUD per month. We charge no fees on withdrawals, and crypto and e-wallet payouts typically complete within an hour of approval. Deposits beyond your historical pattern may be held pending review.
| Check | When it applies | What it means for you |
|---|---|---|
| Same-method rule | Every withdrawal | Payouts return to the deposit method where possible |
| Threshold review | Large or unusual amounts | Extra verification may be requested |
| Withdrawal limits | Always | 6,400 AUD daily, 24,000 AUD weekly, 80,000 AUD monthly |
If Verification Fails
Withdrawals are held until verification succeeds. That is the first and most common consequence. If documents are missing, expired, edited or in someone else's name, we reject them and tell you which one to replace.
Where verification repeatedly fails, or where we cannot establish that your funds are legitimate, we may suspend the account and, in cases involving suspected criminal proceeds, report the matter to the authorities and close the account. Any balance lawfully yours is returned to you by the original deposit method. Providing documents late is fixable; providing false ones is not, and it ends the account permanently.
How Long We Keep Records
We retain verification documents and transaction records for the period our Curaçao licence requires after your account closes. Retention exists for two reasons: audits by the regulator, and investigations where transaction history must be reconstructed. Once the retention period ends, documents are securely destroyed.
If you ask, our support team at [email protected] can tell you which records we hold on your account right now. Deletion requests are honoured only within the limits the licence allows, because destroying records under an open review is something we cannot lawfully do.
Frequently Asked Questions
How long does verification take at Bitkingz Casino?
Up to 48 hours from the moment you upload complete documents. If anything is illegible or out of date, we contact you, and the clock restarts once you send a valid replacement.
Do I need to verify before I can deposit and play?
You can register and play first. Full verification is required before your first withdrawal, and earlier if our monitoring or licence thresholds trigger a check.
Why must withdrawals use my deposit method?
The same-method rule keeps a clean audit trail from your deposit to your payout and is a standard AML control under our Curaçao licence. Where a method cannot receive withdrawals, we pay out by bank transfer to an account in your name.
What happens if I refuse to provide source of funds?
Withdrawals stay on hold and the account may be restricted. We release funds only once we can show, on record, that their origin is lawful.
Is my passport safe with you?
Yes. Documents sit on encrypted servers, access is restricted to compliance staff, and we never pass identity data to marketing or advertising partners.