Our Privacy Policy, In Plain Terms
This page explains exactly what personal data we collect when you play at Bitkingz Casino, why we hold it, who sees it, and how you can take it back. We operate under Curaçao licence 8048/JAZ2020-13 and apply GDPR-grade standards for every player, wherever you live.
What Data We Collect
We only collect data we actually need to run your account, verify who you are, process your payments and meet our legal obligations. Here is the full picture, by category.
- Identity data: your name, date of birth, email address, phone number and residential address.
- Verification documents: photo ID (passport or driver licence), proof of address and payment method verification, collected under our KYC process before your first withdrawal.
- Transaction data: deposits and withdrawals, amounts, currencies, payment method details and crypto wallet addresses where you use BTC, ETH, LTC, USDT or DOGE.
- Technical data: IP address, device identifiers, browser type, operating system and access times.
- Gameplay behaviour: the games you open, bets you place, bonuses you claim and tournament entries.
- Marketing preferences: which promotions you opt into and how you prefer to hear from us.
How We Use Your Data
Every use of your data maps back to a specific purpose. We do not sell your data and we do not use it for anything outside the purposes listed here.
- Creating and managing your player account.
- Verifying your identity under KYC rules before we release a withdrawal.
- Processing deposits and withdrawals through your chosen payment method.
- Preventing fraud, bonus abuse, money laundering and multi-accounting.
- Monitoring for signs of problem gambling so we can act on our responsible gambling commitments.
- Sending you marketing and promotional messages, only where you have consented.
- Meeting our legal, licensing and regulatory obligations as an operator.
Why The Law Lets Us
Contract: we process your data to set up and run your account and to pay out your winnings. Without identity and transaction data we simply cannot offer you the service you signed up for.
Legal obligation: Curaçao licence 8048/JAZ2020-13 and anti money laundering law require us to verify your identity, keep transaction records for at least five years and report suspicious activity. You cannot opt out of processing the law forces on us.
Legitimate interest: we use device, IP and gameplay data to detect fraud, block multi-accounting, secure our platform and improve game performance. We weigh our interest against your rights and only process what is genuinely necessary.
Consent: marketing emails, SMS and personalised bonus offers run only on your consent. You can withdraw it at any time from your account settings or by contacting support, and we will stop immediately.
How Long We Keep It
We hold each category of data only as long as we need it. Once a retention period ends, we delete or anonymise the data.
| Data category | Retention period |
|---|---|
| Identity and account data | For the life of your account, then 5 years after closure |
| KYC verification documents | 5 years after account closure, per AML rules |
| Transaction data | Minimum 5 years, per regulatory requirements |
| Device, IP and log data | Up to 12 months |
| Gameplay history | 5 years after account closure |
| Marketing preferences | Until you withdraw consent or delete your account |
Who We Share It With
We never sell your data. We share it only with parties who need it to deliver the service, and each one is bound by a data processing agreement.
- Payment processors handling your deposits and withdrawals, including card schemes, e wallet providers and crypto payment gateways.
- KYC and AML verification providers that check your documents against sanctions and identity databases.
- Game providers whose titles you play; they receive your account ID and gameplay activity, never your full identity.
- The Curaçao regulator and other authorities, where the law requires disclosure.
- Analytics and hosting providers that help us keep the site fast and secure.
Your Rights Over Your Data
You control your data. Send any request to our data protection officer and we will respond within 30 days. Requests are free, though we may ask for proof of identity before acting, which protects your account from impersonation.
- Access: get a copy of the data we hold about you.
- Rectification: correct anything that is inaccurate or out of date.
- Erasure: ask us to delete your data, subject to our legal retention duties.
- Portability: receive your data in a machine readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing at any time, one click or one email.
- Complain: lodge a complaint with your local data protection authority; if you are in the EU, that is your national DPA under the GDPR.
Cookies And Tracking
We use strictly necessary cookies to keep you logged in and your session secure, plus analytics and, with your consent, marketing cookies to understand how the site is used and to personalise your offers. You can change your cookie choices at any time from the cookie banner or your browser settings. Full details, including the complete cookie list and how to block each type, sit on our dedicated Cookies Policy page.
How We Protect Your Data
All traffic between your device and our servers runs over TLS encryption, and payment data is handled exclusively by PCI DSS certified processors, so card numbers never touch our systems.
Access to your data is restricted by role: only staff who need it for support, payments or compliance can see it, and every access is logged. If a personal data breach ever occurs, we will notify the relevant regulator within 72 hours and inform affected players directly where the risk to you is high.
Contact Our Data Team
Our data protection officer answers every privacy question, request or complaint. Email [email protected] and we will get back to you within 30 days, usually much faster. For anything account related, [email protected] and our 24/7 live chat are the fastest route.
Frequently Asked Questions
Do you share my data with advertisers?
No. We do not sell or rent your data to advertisers. Marketing partners only receive anonymised or aggregated data, and only with your consent for personalised offers.
Can I delete my account and all my data?
Yes. Email [email protected] to request erasure. We delete everything we legally can, but transaction and KYC records must be kept for 5 years under anti money laundering law.
How do I stop marketing emails?
Use the unsubscribe link in any email, switch off marketing in your account settings, or contact [email protected]. Consent withdrawal takes effect immediately.
Why do you need my ID before withdrawal?
Our Curaçao licence and anti money laundering rules require identity verification before we release funds. We check your photo ID and proof of address once, then KYC processing takes up to 48 hours.
Is my crypto wallet address personal data?
Yes, we treat wallet addresses as personal data because we link them to your account. We retain them for 5 years with your transaction records, then delete them.