Bitkingz Casino Terms and Conditions

These terms govern your use of our platform at bitkingz-pokies.com. By registering an account you accept them in full, so read them before you play.

What Accepting These Terms Means

When you register with us, tick the confirmation box or place your first wager, you accept these terms and every clause within them. The agreement takes effect the moment your account is created and continues until either you or we close it. We recommend saving a copy of this version, because the rules that apply to any dispute are the ones you accepted at that time.

Who Can Register and Play

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must not reside in a restricted territory. Residents of the USA, UK, France, Spain, the Netherlands, Belgium, Italy, Portugal, Sweden, Lithuania, Latvia, Estonia, Greece, Romania, Slovakia, Russia and Ukraine may not hold an account with us.

One account per person, per household and per IP address. Duplicates are closed and balances may be voided.
You must provide accurate personal details at registration and keep them current.
We verify your identity before your first withdrawal: photo ID, proof of address and payment method verification, processed within 48 hours.
Play with funds held in your own name only. Third-party payments are rejected.

Deposits, Withdrawals and Verification

The minimum deposit and minimum withdrawal on our platform is 50 AUD. You can top up via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, Apple Pay or crypto (BTC, ETH, LTC, USDT, DOGE). We do not charge fees on deposits or withdrawals. Approved withdrawals are paid within 0 to 1 hours once KYC checks are complete; large wins may take longer depending on the method you choose.

Withdrawal caps apply per account: 6,400 AUD per day, 24,000 AUD per week and 80,000 AUD per month.
Funds must be wagered at least once before withdrawal when a bonus has been claimed.
A dormant account, one with no login or transaction for 12 consecutive months, may be charged an administrative fee and closed after notice to your registered email.
Winnings are paid to the same method used for the deposit wherever the payment provider allows it.

How Our Bonuses Work

Every bonus we offer, from the multi-tier welcome package to weekly reloads, weekend cashback and Drops & Wins tournaments, carries its own rules published alongside the offer. The general conditions below apply unless a specific promotion states otherwise.

Wagering requirements, typically 45x the bonus amount, must be met within the validity period stated in the offer, usually 14 days.
While a bonus is active, do not place single wagers above the maximum bet stated in the bonus terms, or the bonus and any winnings from it may be removed.
Some game types contribute at a reduced rate or are excluded from wagering; check the contribution table in each promotion before you play.
Free spins and bonus funds expire on the date set out in the offer. Unused amounts are forfeited without refund.

Conduct We Do Not Tolerate

We reserve the right to withhold withdrawals, void winnings and terminate accounts where these rules are broken. Prohibited practices include fraud, chargebacks, opening multiple accounts to claim the same bonus more than once, colluding with other players, using bots or automated tools, and masking your location with a VPN to reach games or offers unavailable in your region. Where we suspect criminal conduct, we report it to the relevant authorities.

Setting Limits and Self Exclusion

You can set deposit limits, loss limits and session reminders in your account settings at any time, and our support team will apply a self-exclusion or cooling-off period on request, from 24 hours to permanent closure. If we notice patterns suggesting gambling harm, we will contact you and may apply protective limits. Free confidential support is available in Australia through Gambling Help Online on 1800 858 858, and we encourage you to use it if gambling stops being fun.

Closing Your Account and Complaints

You may close your account at any time by contacting support via live chat or [email protected], available 24/7. We will confirm the closure and return any withdrawable balance. If you have a complaint, first raise it with support; unresolved matters are escalated to our complaints team for a final written response. These terms are governed by the laws of Curaçao under licence 8048/JAZ2020-13, issued to Dama N.V., and you agree to that jurisdiction, without prejudice to mandatory consumer rights in your country of residence.

When We Change These Terms

We may update these terms at any time, and the revised version takes effect seven days after publication on this page. Significant changes, such as new withdrawal conditions or restricted-territory additions, are also announced by email to your registered address. It is your responsibility to review the page regularly; continued use of our platform after the effective date means you accept the amended terms. If you object to a change, close your account before that date.

Frequently Asked Questions

How old do I have to be to play at Bitkingz Casino?

You must be at least 18, or the legal minimum gambling age in your jurisdiction if that is higher, and you must not live in a restricted country.

When do I need to complete KYC verification?

We verify your identity before your first withdrawal. Send photo ID, proof of address and payment method verification; processing takes up to 48 hours.

Can I open more than one account?

No. We allow one account per person, household and IP address. Multiple accounts used to claim bonuses more than once may be closed with winnings voided.

Can I cancel a bonus before finishing wagering?

Yes, you can ask support to remove an active bonus, but the bonus funds and any winnings earned from it are forfeited.

How will I know if the terms change?

We publish updates on this page and email significant changes to your registered address. New terms take effect seven days after publication.